09 England Services
Experience
Customer Service Specialist
- Receive calls and requests from customers.
- Give support to the Net Cash platform of the BBVA bank.
- Manage complaints and claims resources to the corresponding area.
Warranty Administrator
• Lead and control the management of the Guarantees Department.
• Manage the import logistics of spare parts guarantees, evaluating the supplier's origin in order to reduce costs and shipping time.
• Inventory control from non-conforming to available.
• Delegate administrative reports to the different areas of the company based on the service needs of the Stakeholders, guaranteeing a response time of 24 hours.
• Communication and direct negotiation with international suppliers defining the correct use of Icoterms.
• Planning, execution and control of the Department of Guarantees, ensuring the satisfaction of internal and external customers.
• Manage national logistics from the warranty department to comply with the company's service and compliance policies.
Team Lead
- Develop relationships and keep the team of operations executives in compliance with their duties.
-Be in charge of meeting the operational objectives set by the company.
Duties and Responsibilities: Communicate with executives to understand their needs, and assist them through any means necessary.
- Ensure the timely and successful delivery of our solutions according to the needs and objectives of the client.
- Serve as a liaison between the client and internal teams: resolve complaints and prevent further problems by improving processes.
- Responsible for keeping current customers satisfied and providing exceptional customer service on a day-to-day basis.
- Maintain accurate records related to inventory and account notes.
- Management of everything related to the logbook and financial part.
- Standardization of processes with outsourcing
- Team training