Welcoming the Hotel guests and performs the check-in process.
Manage customer complaints and sort them out to provide good customer satisfaction.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Any complaints regarding maintenance should be escalated straightaway for timely solutions.
Performing the night audit at the time of closures on the hotel support interface.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Preparing the paperwork for the next shift receptionists including the breakfast list of our hotel
guests.
Delivered exceptional services and support to team members and guests, maximizing productivity
and customer satisfaction. Responded to inquiries and room requests made by phone or email.
Educated residents on entertainment and other events in nearby areas and made reservations to
establishments, boosting local tourism.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and
amenities.
Managing the entry and exit times of all the staff from different departments in our company.