
Experience
CUSTOMER SERVICE EXECUTIVE
Booked client orders, provided them with payment details i.e., invoices, followed up after payment,
and ensured the correct advertisement appears in the newspaper.
Did research and customized service proposals for clients to meet their requirements.
Planned layout of newspapers, ensuring pages were allocated to editorial data planners and sent the
report to press as per set deadlines.
Reconciliated adverts on the actual newspaper and the charge sheet. Allocated each sales
representative his or her respective commission figures.
Used consultative sales leads and Market share research to pinpoint advertising needs and close on
short-term and long-term sales contracts.
Analyzed the territory/market's potential, track sales and status reports by doing market share
reports.
Expedited the resolution of customer problems and complaints to maximize satisfaction.
Sales Executive
Successfully facilitated guests through the sales floor.
Effectively delivered and sold company products on assigned routes.
Effectively planned sales routes and executed the same successfully.
Effectively developed and facilitated the execution of sales agreements.
Developed and maintained business friendly client relations.
Successfully and effectively managed the delivery of dairy products to clients.
Effectively managed the sales process.
Effective management of inventory with zero losses.
Supervisor & Cashier
Oversaw the cafe's daily operations as part of the overall coffee shop supervisor duties and
responsibilities.
Increased client patronage through good relations and excellent service.
Successfully developed and managed cafeteria budget.
Maintained updated records of revenues and expenses.
Resolved issues with point-of-sale (POS) systems.
Coordinated with vendors and ordered supplies, as needed.
Developed and maintained high level of knowledge of food and drink products.
Prepared reports for every cash register.
Successfully managed inventory and cash register with zero losses
Assisted other staff in duties like waiting and cashiering.
Volunteer
Participated fully in the organization’s activities including facilitation, research, report and concept
writing, project monitoring and evaluation sessions among others.
Participated in public participation forums like the formulation of CIDP, Youth Policy and in the
entire budget cycles.
Successfully carried out human rights awareness sessions in the community.
Administrative Intern
Successfully facilitated good/positive coverage of ANAW in key media platforms.
Effectively planned and scheduled meetings, appointments and events within ANAW.
Reduced incidents of animal snaring by 36% within the first 2 months.
Successfully facilitated good/positive coverage of ANAW in key media platforms.
Education
Bachelor of Arts
Bachelor's degree in Social Sciences.