12 France Experience
Administrative Assistant
• Acting as the first point of contact of the company, welcoming and directing visitors as needed
• Managing diary and meeting rooms schedules
• Assisting in event coordination, both internally and externally
• Handling queries and complaints via phone, email and general correspondence
• Managing office supplies
• Performing ad-hoc administration duties
• Receiving and dispatching deliveries and mail
• Assisting with the on-boarding of new staff members
Notable Attainments:
Successfully created and implemented new procedures
Improved cross-departmental communication
HSE Administrator (Oil & Gas Industry)
• Provided day-to-day HSE administrative support to the Group HSE Manager
• Worked with the HSE teams in different locations to compile weekly and monthly reports
• Attended HSE meetings and produced minutes of the meetings when required
• Assisted in implementing corrective and preventive actions for non-conformities
• Collated and logged all Corrective Action Reports onto the corporate CAR system
• Travelled to site locations to conduct site inspections
• Conducted Risk and COSHH Assessments and discussed findings with relevant staff
• Assisted in the development of procedures and processes to ensure compliance with applicable standards requirements and identified best practices
Notable Attainments:
Instrumental in the implementation of the company policies and HSE Management system
Involved in the preparation and delivery of trainings for company employees
Implementation of the company food safety program to all locations
Part of the project team for the construction of two fuel terminals in Southern Iraq and UAE
Reception Team Leader and Duty Manager
• Responsible for the health and safety of both guests and staff members
• Ensured the smooth running of all operations
• Handled guests’ complaints
• Organized and conducted staff members training sessions, as well as reviews and appraisals
• Administrative tasks including rotas, payrolls, holiday requests and stationery ordering
• Organised team events and set incentives in order to foster team engagement
• Conducted internal audits in order to ensure compliance with company standards
Notable Attainments:
Maintained excellent relations with all the employees and successfully enhanced employee satisfaction, resulting in team turnover reduction
As the appointed New Starter Champion for my site, responsible for the recruitment and training of all the New Starters
Improved guests’ satisfaction scores
Reception Team Member
• Provided an excellent level of customer service to ensure that each and every guest left satisfied
• Reservations making and telephone and e-mail correspondence
• Answered guests' queries in a professional and competent manner
Food & Beverage Team Leader
• Ensured that the highest level of customer service and food quality were provided at all times
• Monitored compliance with company standards and procedures
• Administrative tasks, including rotas, holiday requests, food and drinks stock-take and ordering
Notable Attainments:
Promoted from F&B Team Member to F&B Team Leader in just 6 months
Recruited, trained and developed the next New Starter Champion and F&B Team Leader
Improved the guests’ satisfaction score for the F&B department
Reduced costs for F&B ordering
Education
Level 5 TEFL Certificate
TEFL Certificate (Teaching English as a Foreign Language)
NEBOSH IGC
NEBOSH IGC (International General Certificate) in Occupational Health and Safety
BA in Linguistic Mediation
Bachelor's Degree in Linguistic Mediation (Interpreting and Translation) from and into Italian, English and Spanish