freelancer
Email Verified Identity VerifiedBarbara V
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Member since 12/01/2021
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Experienced Customer Support & Admin Assistant, with language skills

  • €12.00 - €30.00 / hr
  • //jobstodo.eu/wp-content/uploads/2020/09/france.gif12 France
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  • 10 years of experience in Customer Relationship Management
  • Over 3 years of experience in Health and Safety in the UAE and in the UK
  • Successfully led dedicated, cross-functional and multi-cultural teams
  • Ability to manage multiple assignments independently and efficiently under pressure, while meeting deadlines
  • Excellent interpersonal, communication and organizational skills
  • Looking for a new opportunity to further learn, grow and be of service

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Experience

Administrative Assistant

  •  Aston Agency - Freelancer - Paris, France
  •  Oct 2017 - Present

• Acting as the first point of contact of the company, welcoming and directing visitors as needed
• Managing diary and meeting rooms schedules
• Assisting in event coordination, both internally and externally
• Handling queries and complaints via phone, email and general correspondence
• Managing office supplies
• Performing ad-hoc administration duties
• Receiving and dispatching deliveries and mail
• Assisting with the on-boarding of new staff members
Notable Attainments:
 Successfully created and implemented new procedures
 Improved cross-departmental communication

HSE Administrator (Oil & Gas Industry)

  •  SKA Energy FZE - Dubai, United Arab Emirates
  •  Jan 2014 - Feb 2017

• Provided day-to-day HSE administrative support to the Group HSE Manager
• Worked with the HSE teams in different locations to compile weekly and monthly reports
• Attended HSE meetings and produced minutes of the meetings when required
• Assisted in implementing corrective and preventive actions for non-conformities
• Collated and logged all Corrective Action Reports onto the corporate CAR system
• Travelled to site locations to conduct site inspections
• Conducted Risk and COSHH Assessments and discussed findings with relevant staff
• Assisted in the development of procedures and processes to ensure compliance with applicable standards requirements and identified best practices
Notable Attainments:
 Instrumental in the implementation of the company policies and HSE Management system
 Involved in the preparation and delivery of trainings for company employees
 Implementation of the company food safety program to all locations
 Part of the project team for the construction of two fuel terminals in Southern Iraq and UAE

Reception Team Leader and Duty Manager

  •  Premier Inn Hotel - London, UK
  •  Jan 2013 - Dec 2013

• Responsible for the health and safety of both guests and staff members
• Ensured the smooth running of all operations
• Handled guests’ complaints
• Organized and conducted staff members training sessions, as well as reviews and appraisals
• Administrative tasks including rotas, payrolls, holiday requests and stationery ordering
• Organised team events and set incentives in order to foster team engagement
• Conducted internal audits in order to ensure compliance with company standards
Notable Attainments:
 Maintained excellent relations with all the employees and successfully enhanced employee satisfaction, resulting in team turnover reduction
 As the appointed New Starter Champion for my site, responsible for the recruitment and training of all the New Starters
 Improved guests’ satisfaction scores

Reception Team Member

  •  Premier Inn Hotel - London, UK
  •  Oct 2012 - Jan 2013

• Provided an excellent level of customer service to ensure that each and every guest left satisfied
• Reservations making and telephone and e-mail correspondence
• Answered guests' queries in a professional and competent manner

Food & Beverage Team Leader

  •  Premier Inn Hotel - London, UK
  •  Jan 2012 - Oct 2012

• Ensured that the highest level of customer service and food quality were provided at all times
• Monitored compliance with company standards and procedures
• Administrative tasks, including rotas, holiday requests, food and drinks stock-take and ordering
Notable Attainments:
 Promoted from F&B Team Member to F&B Team Leader in just 6 months
 Recruited, trained and developed the next New Starter Champion and F&B Team Leader
 Improved the guests’ satisfaction score for the F&B department
 Reduced costs for F&B ordering

Education

Level 5 TEFL Certificate

  •  The TEFL Academy
  •  Jun 2020 - Dec 2020

TEFL Certificate (Teaching English as a Foreign Language)

NEBOSH IGC

  •  HSE Council
  •  Apr 2015 - Oct 2015

NEBOSH IGC (International General Certificate) in Occupational Health and Safety

BA in Linguistic Mediation

  •  Fondazione Milano
  •  Oct 2007 - Apr 2011

Bachelor's Degree in Linguistic Mediation (Interpreting and Translation) from and into Italian, English and Spanish